All prices specified on our website and literature are given in good faith and are in pound sterling. However, sometimes, due to factors beyond our control such as changes in tax and foreign exchange fluctuations, prices may change. In this instance we will contact you where you will be within your rights to cancel the order. We reserve the right to refuse any order at our absolute discretion.
These terms and conditions apply to all contracts for the sale of goods and set out the basis upon which we agree to sell goods. You should read these terms and conditions carefully before you place your order. By placing your order you will be deemed to have read and accepted these terms and conditions and to be making an offer to purchase the goods subject to these terms and conditions.
All goods displayed on our website are subject to availability. If the goods you require are out of stock or are no longer available we may suggest alternatives.
We will require payment in full before we will dispatch your order. We accept payment from all the major credit cards as well as Paypal. Goods paid for by BACS or CHAPS will be dispatched when the payment reaches our bank account. We also accept cheques but goods will not be dispatched untill we have cleared funds in our bank account.
We aim to make all our deliveries within 1-5 working days after ordering. We will make contact with you as soon as possible after you place your order to authenticate the order and give you an approximate date and time of delivery.
Whilst we will always do our best to ensure that deliveries take place within a reasonable period of time and within the time scale specified, a holdup may sometimes occur which is totally beyond our control. You are not at liberty to cancel the order because of a delay in delivery unless the delay has been protracted and unreasonable.
We supply all goods with free-of-charge delivery. All deliveries will be to the address given at the time of ordering. Any change to the delivery address may result in a holdup in delivery and an administration charge.
It is your accountability to make certain that someone is obtainable to accept delivery of the merchandise at the agreed delivery date. If the goods cannot be delivered you may be charged a re-delivery fee.
All deliveries are one man deliveries to ground floor level
It is your responsibility to ensure that the goods will fit the delivery premises and to check the dimensions of the delivery address for access, including all doors, corridors, stairs and corners.
Onlinecatering4u will not accept any responsibility for any loss or damage due to inaccessibility or failure of the delivery.
You must unpack the goods and examine them before the delivery is completed and the driver leaves. If there is any damage to the goods, any absent parts or the goods supplied are not in agreement with your order you must make a note of this on the delivery note and you must also notify us without delay. You are not at liberty to decline the delivery on the grounds that part of the order is missing or incorrect. In the absence of any comment on the delivery note it will be deemed that the goods were delivered in acceptable condition and in agreement with your order.
You must not use, fit or install any damaged or incorrectly supplied goods whether notified to us or not. If you do, you will be deemed to have accepted the goods and we will accept no further responsibility in relation to such goods. We will give no warranty in respect of any damaged or incorrectly supplied goods which are used or installed by you. We strongly advise that you should not book fitters or installers to begin work until after the goods have been delivered and inspected by you.
We cannot accept any responsibility for any loss or damage as a result of late or delayed delivery of the goods.
Risk in the goods passes to you on delivery and it is your responsibility to insure the goods from then.
We are not under any obligation to accept returns of unwanted or unsuitable goods and will only do so in our absolute discretion. In any event returned goods will not be accepted unless they are unused and undamaged and in the original packaging. The goods must be returned complete with all parts, components, accessories and manuals. You will be charged the cost of replacing any missing items or repairing any damage.
A collection charge will be made which will not be less than the cost of delivery of the goods. You will also be charged a restocking fee of 25% of the invoiced amount of the returned goods plus VAT. Specially ordered or bespoke goods may be subject to additional charges at Onlinecatering4u’s discretion. This is because it is unlikely that we will be able to sell the goods to another buyer at full price. Refunds will only be paid after Onlinecatering4u have inspected the returned goods and after deduction of collection and restocking charges and the cost of repairing any damage or replacing missing items.
Onlinecatering4u guarantees all goods supplied to UK mainland addresses (except refurbished or second hand goods in respect of which there is no warranty unless this is confirmed in writing) against defective parts and workmanship for a period of 12 months (or such period as is confirmed in writing by us) from the date of delivery provided that the goods have been installed, serviced and maintained in accordance with the manufacturer’s specification and used in accordance with the manufacturer’s instructions.
This warranty does not cover normal wear and tear or where the goods have not been used for the purpose for which they were intended by the manufacturer. This warranty will not apply if the goods have been altered, damaged, misused or disassembled or if any of the seals have been broken or tampered with or where the goods have been damaged by smoke, fire or water. This warranty will also be void if the breakdown is due to lime scale.
Unless otherwise stated, ex-demo and second hand or refurbished goods are sold as seen and no warranty in respect of such goods (if given) will extend to scratches, dents, corrosion or colour fluctuations.
Warranty Inspections
In the event of a failure or breakdown of the goods supplied within the warranty period you must inform us as soon as you become aware of the defect or failure and in any event before the expiry of the warranty period. Onlinecatering4u will not accept responsibility for any defect or failure of the goods notified after the expiry of the warranty period whenever the defect or failure occurred.
Onlinecatering4u will arrange for our authorized engineer to inspect the goods within 14 days of notification. Inspections will take place between the hours of 9.00am and 5.00pm Monday to Friday only.
Our authorized engineer will advise you whether or not the defect or failure notified falls under the terms of this warranty. If the defect or failure does not fall within the terms of this warranty you will be invoiced by us for our authorized engineer’s call out fee. If you then instruct our authorized engineer to carry out the repairs advised you will be responsible for the payment of the authorized engineer’s fee and in addition all charges for parts and labour. Onlinecatering4u will not accept any responsibility for the costs of any repairs not covered by the terms of this warranty. ``
We reserve the right to require a debit or credit card or other payment in advance before arranging a warranty inspection. The payment will be refunded if the fault is covered by the warranty but we will retain the payment if the fault or defect is not covered by warranty or the fault has been caused by incorrect installation, damage, misuse or lack of maintenance including descaling and cleaning.
If the defect or failure of the goods falls within the terms of this warranty we will repair the goods or replace them at our discretion.
All inspections and repairs carried out during the warranty period must be carried out by an engineer authorized by us. Any work carried out by anyone other than an authorized engineer will immediately invalidate this warranty whether or not the fault or defect would otherwise be covered by the terms of this warranty and Onlinecatering4u will accept no responsibility in respect of any charges for labour, parts or repairs carried out by anyone other than our authorized engineer.
This warranty is personal to the original purchaser of the goods and is not transferable.
Onlinecatering4u will not under any circumstances accept any liability or responsibility for any loss of goods, trade, product or any other consequential loss which might arise out of or as a result of any defect or failure of the goods supplied.
Onlinecatering4u will not under any circumstances accept any liability for call out charges or for charges for repairs where no fault has been found with the goods supplied or where the fault is not covered by this warranty or where the call out charge or repair charges are submitted by anyone other than our authorized engineer.
Nothing in this warranty will serve to increase or extend the warranty given to Onlinecatering4u by the manufacturer of the goods supplied and Onlinecatering4u’s liability under this warranty is limited in scope and extent to the terms of the warranty given to us by the manufacturer of the goods supplied.
Notwithstanding that the goods have been delivered and accepted by you the ownership or legal title to the goods will not pass to you until you have paid in full for the goods supplied and there are no other sums of money due from you to Onlinecatering4u. Until this time you will store or mark or keep the goods supplied in such a way as to make them clearly identifiable as our property.
Until such time as all sums due to Onlinecatering4u have been paid in full you will at Onlinecatering4u’s request deliver up the goods and you acknowledge that Onlinecatering4u will be entitled to enter any premises owned or occupied or controlled by you where the goods are situated for the purpose of recovering and repossessing the goods.
Goods are not supplied on a trial basis. It is your responsibility to ensure that the goods that you order are suitable for your requirements and the purpose for which you intend to use them before you place your order. It is your responsibility to ensure that drainage and all power supplies and connections are appropriate for the goods supplied and that water softeners are fitted in hard water areas. All gas powered goods must be fitted by a CORGI approved fitter and all electrical goods by a qualified fitter. Onlinecatering4u will accept no liability for damage to goods or any other liability or loss caused by incorrect fitting or installation.
We take all reasonable care to ensure that all descriptions, details and specifications are accurate. However, all sizes, colours, dimensions and measurements should be treated as being approximate and full detailed specifications are available on request.
This contract is subject to the law of
